Shipping policy

Shipping Policy
Last updated: 10/09/2026

At Yakobi Fragrance, we’re committed to getting your scents to you safely and promptly within Australia. Please review our shipping terms below before placing your order.

1. Processing Time

  • Order Confirmation: You’ll receive an email confirmation as soon as your order is placed.

  • Fulfillment: All orders are made-to-order. Please allow 2–3 business days for us to prepare and dispatch your package.

  • Cut-off Time: Orders received before 12 PM AEST on business days will begin processing that same day; orders after this time will start processing the next business day.

2. Domestic Shipping (Australia Only)

  • Standard (AusPost Regular Parcel):

    • Cost: Calculated at checkout by weight and destination (typically $10–$23 AUD).

    • Delivery Time: 2–5 business days after dispatch.

    • Tracking: Included; you’ll receive a tracking number via email.

  • Express (AusPost Express Post):

    • Cost: Calculated at checkout by weight and destination (typically $14–$32 AUD).

    • Delivery Time: 1–2 business days after dispatch.

    • Tracking & Signature: Included.

3. Shipment Notifications

Once your order ships, you’ll receive an email that includes:

  • Carrier name

  • Tracking number and link

  • Expected delivery window

Please allow up to 24 hours for tracking information to appear in the carrier’s system.

4. Address Changes & Undeliverable Packages

  • Before Dispatch: Contact us immediately at hello@yakobifragrance.com.au to update your shipping address.

  • After Dispatch: If a package is returned as undeliverable due to an incorrect address or failure to collect:

    • Reship: We can resend at a postage fee determined by weight and destination.

    • Refund: We will refund the order amount minus a 20% restocking fee.

5. Delays & Force Majeure

Yakobi Fragrance is not responsible for carrier delays due to:

  • Severe weather

  • Strikes or disruptions

  • Public holidays

If your package is delayed beyond the expected delivery window, please contact us and we’ll assist you.

6. Lost or Damaged Shipments

  • Please notify us within 7 days of the estimated delivery date if your parcel is lost or arrives damaged.

  • Provide your order number, photos of damage (if any), and any carrier correspondence.

  • We will lodge a claim on your behalf and arrange a replacement or refund once the claim is approved.

7. Contact & Support

If you have any questions about our shipping policy or need help with your order, email us at:
hello@yakobifragrance.com.au
We aim to respond within 24-48 business day.

By placing an order with Yakobi Fragrance, you acknowledge that you have read and agree to this Shipping Policy.