Shipping policy

Shipping Policy
Last updated: 21 May 2025

At Yakobi Fragrance, we’re committed to getting your scents to you safely and promptly within Australia. Please review our shipping terms below before placing your order.

1. Processing Time

  • Order Confirmation: You’ll receive an email confirmation as soon as your order is placed.

  • Fulfillment: All orders are made-to-order. Please allow 2–3 business days for us to prepare and dispatch your package.

  • Cut-off Time: Orders received before 12 PM AEST on business days will begin processing that same day; orders after this time will start processing the next business day.

2. Domestic Shipping (Australia Only)

  • Standard (AusPost Regular Parcel):

    • Cost: Calculated at checkout by weight and destination (typically $10–$15 AUD).

    • Delivery Time: 2–5 business days after dispatch.

    • Tracking: Included; you’ll receive a tracking number via email.

  • Express (AusPost Express Post):

    • Cost: Calculated at checkout (typically $15–$25 AUD).

    • Delivery Time: 1–2 business days after dispatch.

    • Tracking & Signature: Included.

Free Standard Shipping on Australian orders over $100 AUD.

3. Shipment Notifications

Once your order ships, you’ll receive an email that includes:

  • Carrier name

  • Tracking number and link

  • Expected delivery window

Please allow up to 24 hours for tracking information to appear in the carrier’s system.

4. Address Changes & Undeliverable Packages

  • Before Dispatch: Contact us immediately at hello@yakobifragrance.com.au to update your shipping address.

  • After Dispatch: If a package is returned as undeliverable due to an incorrect address or failure to collect:

    • Reship: We can resend at a postage fee determined by weight and destination.

    • Refund: We will refund the order amount minus a 20% restocking fee.

5. Delays & Force Majeure

Yakobi Fragrance is not responsible for carrier delays due to:

  • Severe weather

  • Strikes or disruptions

  • Public holidays

If your package is delayed beyond the expected delivery window, please contact us and we’ll assist you.

6. Lost or Damaged Shipments

  • Please notify us within 7 days of the estimated delivery date if your parcel is lost or arrives damaged.

  • Provide your order number, photos of damage (if any), and any carrier correspondence.

  • We will lodge a claim on your behalf and arrange a replacement or refund once the claim is approved.

7. Contact & Support

If you have any questions about our shipping policy or need help with your order, email us at:
hello@yakobifragrance.com.au
We aim to respond within 1 business day.

By placing an order with Yakobi Fragrance, you acknowledge that you have read and agree to this Shipping Policy.